Frequently Asked Questions
Everything you need to know about your Penguin Gift Shop experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but usually range between 10-21 business days.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn apparel and accessories. Items must be in their original packaging with tags attached to be eligible for a full refund or exchange.
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring a similar garment you own and comparing it to our charts to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I track my package after it ships?
Yes! Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your delivery's progress.
Are your products ethically sourced?
At Penguin Gift Shop, we prioritize sustainability. Our apparel is manufactured in certified facilities that adhere to fair labor practices and utilize eco-friendly materials whenever possible.