Returns & Exchanges
At Penguin Gift Shop, we want you to love your fashion finds, which is why we offer a hassle-free 30-day return policy on all unworn items with original tags attached. Simply follow our streamlined process to ensure your return or exchange is handled swiftly by our team.
Initiate Your Request
Visit our online return portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all labels and tags remain intact to qualify for a full refund.
Ship It Back
Affix the prepaid shipping label provided via email and drop off your package at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing